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Privacy Policy

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We receive, collect and store any information that you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to certain pages, page interaction information, and methods used to navigate off-page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profile.

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When you carry out a transaction on our website, as part of the process, we collect personal information that you provide us, such as your name, physical address and email address. Your personal information will be used only for the specific reasons stated above.

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We collect such personal and non-personal information for the following purposes:  

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1. To provide and operate the services; 

2. To provide our users with ongoing customer assistance and technical support; 

3. To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages; 

4. To create aggregated statistical data and other aggregated or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

5. To comply with applicable laws and regulations.

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We may contact you to notify you about your account, to solve problems with your account, resolve a dispute, collect fees or money owed, to probe your opinions through surveys or questionnaires, to send updates about our company, or when necessary to contact you. to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may communicate with you by email, telephone, text messages and postal mail.

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If you do not want us to process your data, contact us at artisanomarroquineria@gmail.com .

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We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.

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If you wish to: access, correct, modify or delete any personal information that we have about you, you are invited to contact us at  artisanomarroquineria@gmail.com .

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Return policy

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You can request the exchange of a product within the first 5 business days of delivery, presenting the proof of purchase.  

The product must not show use, not have been modified, be in perfect condition and have the labels.  

If you want to return the item for reference or color, you should pay the shipping costs. If you return it due to a manufacturing defect or for having sent you the wrong product, we will assume the shipping costs.  

There is no refund of money.

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Please contact our service channels with any concerns.